RETURNS POLICY

You have 14 days to return your order.This term starts to count from the moment you receive your purchase. To process a return, please follow the steps below.

CHRISTMAS: All orders confirmed between the 5th and 28th December can be returned until the 12th January 2019.

1. PRINT THE RETURNS FORM

You can download it HERE.

Just print it and fill it up.

2. INTRODUCE THE PRODUCT IN THE SECURITY BOX

Prepare a well protected box.

Insert the product and the returns form.

3.1 SEND US THE PRODUCT

Address:

Returns Department

Calle Biscaia, 356, 08027 Barcelona - España

Use the delivery services of your choice.

All shipping costs must be paid 

by the sender.

3.2 OR PROCESS YOUR RETURN AT OUR PHYSICAL STORE

C/ Diputacio 343, 08009 Barcelona

4. RECEIVE YOUR REFUND

Once the parcel is received we will proceed with its refund through the same payment method you used to place your order.

DO YOU NEED TO CHANGE YOUR ITEM FOR ANOTHER ONE?

We will refund you the amount for your original item but you will have to place and independent new order for the new one.

* When making your return, consider that it will be rejected if the product has been used, there is deterioration or dirt in the clothes or sole of the shoes, damages due to incorrect use, faded, present residues such as balls or lint or any damage caused by external causes . The return will be rejected if the original shoe box presents damages (if it has been written on, taped or manipulated its label) and / or the product does not carry its original label. If the shipping included stickers or other promotional material those should be included in the return.

**Customers will be held responsible for any possible expenses derived from customs or local taxes associated with any delivery

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